TITUS TEKFORM

Refund and Returns Policy

‌Effective Date: July 21, 2026‌

Welcome to the Refund and Returns Policy of TITUS TEKFORM PTY LIMITED, the operator of our official e-commerce website www.titustekforms.com. We are committed to bringing our customers curated kitchen gadgets to turn every daily cooking moment into a smooth, easy and fun experience, including top-rated kitchen tools like the high quality, clearly etched measuring spoons that deliver precise portions for all your baking and cooking needs, and heavy-duty food tongs that grip every food tightly without slipping at all. This policy clearly outlines all rules for product returns, exchanges, and post-purchase support for all orders placed on our platform, with a core rule that ‌no standalone partial or full “only refund” requests will be approved under any circumstances‌.

By completing a purchase on www.titustekforms.com, you acknowledge that you have fully read, understood, and agreed to all terms laid out in this policy, which complies with all Australian Consumer Law requirements while clarifying our post-sales service boundaries to protect the rights of both our customers and our business. If you do not agree with any clause in this policy, we recommend that you do not proceed with placing an order on our platform.

1. Core Rule: No Standalone “Only Refund” Requests

To ensure fairness for all customers and maintain the sustainability of our service to provide durable, high-performance top kitchen gadgets at reasonable prices, we strictly do not approve any request for full or partial only refund where you retain possession of the purchased product. This rule applies to all scenarios, including but not limited to you mistakenly placing an order, no longer needing the kitchen gadget after delivery, finding the product does not match your personal preference, or experiencing minor cosmetic imperfections that do not affect the normal use of the tool. We will never process a full or partial cash refund for any order unless you have successfully returned the complete purchased product to our designated warehouse and the item passes our full inspection process.

This rule is set to prevent malicious refund fraud, which has become a common issue for e-commerce sellers of small kitchenware, and allows us to keep our pricing competitive to bring you better quality daily cooking gadgets at lower costs.

2. Eligibility for Product Return

You are entitled to initiate a return request within 30 calendar days from the date you receive your order of our kitchen tools, under the following eligible scenarios:

  1. You have received the wrong product that does not match the item you placed in your order, for example you ordered the accurate measuring spoon for daily cooking but we delivered a mismatched kitchen tool.
  2. The product you received arrives damaged during shipping, or has manufacturing defects that affect normal use, such as a measuring spoon with faded etch marks that make it impossible to read the measurement accurately, or food tongs that cannot grip food securely right out of the package.
  3. The product performance does not meet our official description published on www.titustekforms.com and cannot be used for its intended daily cooking purpose.

All returned items must be in their original unused condition, with all original packaging, user manuals, accessories and free gifts that came with the order fully intact. Products that have been used for cooking, washed with corrosive detergents, modified, damaged by improper operation, or stained with food residue are not eligible for return.

3. Return Process Step-by-Step

If you meet the return eligibility requirements above, please follow our formal process to complete your return, no only refund will be approved at any stage of this workflow:

  1. ‌Submit Return Application First‌: Do not send any product back directly before contacting us. Send a clear description of your issue, along with photos or short videos showing the product condition, to our contact email babreeze@titustekforms.com, or call our customer support team at +(61) 411 552 206. Our support staff will respond to your application within 2 working days and provide you with our designated return warehouse address. Our registered return warehouse is located at 83 Jedda Road, Prestons, NSW 2170, Australia.
  2. ‌Ship the Product Back‌: After we confirm your return eligibility, you will need to arrange the shipping of the full product back to our designated address. For returns caused by our error (wrong item delivered, manufacturing defect), we will provide you with a pre-paid shipping label to cover your return postage cost. For returns initiated due to changed personal needs, you will be responsible for covering the return shipping fee. We strongly recommend you select a tracked shipping service for the return, so that you can track the delivery status of the package.
  3. ‌Warehouse Inspection‌: After our team receives your returned package, we will conduct a full inspection of the product within 3 working days to confirm that it meets our return eligibility requirements.
  4. ‌Post-Inspection Resolution‌: We will never issue a standalone only refund at this step. After your return passes inspection, you can choose one of the following two resolutions:
    • Exchange for a brand new identical product of the same model, or swap for another product of equal value from our curated kitchen gadgets collection, at no extra cost.
    • Receive a 100% store credit equal to the full value of the original order, which you can use to purchase any item on www.titustekforms.com with no expiry date.

4. Special Exceptions and Clarifications

We strictly follow Australian Consumer Law to protect your rights: if your returned product is confirmed to have a severe, irreparable manufacturing defect that poses safety risks, and we cannot provide a suitable replacement product for you within 14 working days, we may issue a cash full refund only in this very limited scenario, after you have fully returned the defective product to our warehouse. No other scenarios will be approved for a standalone only refund under any circumstances.

For any questions about this Refund and Returns Policy, you can contact our team at any time through babreeze@titustekforms.com or call +(61) 411 552 206. We are always ready to help you get the most out of our top-rated kitchen tools to make your daily cooking easier and more fun.