TITUS TEKFORM

Shipping Policy

‌Effective Date: July 21, 2026‌

Welcome to the official Shipping Policy of TITUS TEKFORM PTY LIMITED, operator of our curated kitchenware e-commerce platform www.titustekforms.com. We design and supply a full range of practical, high-quality kitchen gadgets, from heavy-duty food tongs that grip every food tightly without slipping at all, to durable, clearly etched measuring spoons that deliver precise portions for all your baking, cooking and daily kitchen needs, aiming to help you cook faster, easier, and turn every daily cooking moment into a smooth, easy and fun experience. This policy clearly outlines all our shipping rules, delivery timelines, fee structures and related post-shipping arrangements, applicable to all orders placed on our website. By completing a purchase on our platform, you confirm that you have read, understood and agreed to all terms laid out in this Shipping Policy.

1. Order Processing Timeline

All paid orders placed on www.titustekforms.com will enter our standard processing workflow immediately after payment confirmation:

  • For all in-stock items under our Product Categories (including Daily Cooking Gadgets and Top Kitchen Gadgets), our warehouse team will complete order verification, quality check for your kitchen tools, secure packaging and dispatch within 1 to 2 working days. We do not process order dispatch on weekends or Australian public holidays, which may add extra 1 to 2 days of processing time for orders placed near public holiday periods.
  • If any item you ordered is temporarily out of stock, our customer service team will contact you via your registered email or the phone number you left on your order within 2 working days, to inform you of the expected restock timeline, and offer you options to wait for restock, swap for another in-stock top-rated kitchen tool of equivalent value, or cancel the order with a full refund before dispatch.
  • Every order will be assigned a unique tracking number once it leaves our 83 Jedda Road, Prestons, NSW 2170, Australia warehouse, and we will send this tracking number to your registered email address automatically, so you can monitor the full status of your delivery in real time.

2. Shipping Coverage and Delivery Timelines

We provide two tiers of shipping services for all customers, covering both domestic Australian addresses and eligible international regions:

2.1 Domestic Australian Shipping

  • ‌Standard Free Shipping‌: All domestic orders with a total value over AUD 55 automatically qualify for free standard shipping. The standard delivery timeline is 3 to 7 working days after order dispatch, covering all metro and regional areas across New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania and the Australian Capital Territory.
  • ‌Express Domestic Shipping‌: Customers can choose to pay a flat express shipping fee of AUD 9.99 at checkout for priority delivery, which will get your order of accurate measuring spoons or food tongs delivered to your nominated address within 1 to 3 working days after dispatch.
  • For remote and off-grid areas in Australia that are not covered by standard courier services, our customer team will contact you separately to confirm the extra shipping fee and adjusted delivery timeline after you place the order.

2.2 International Shipping

We currently offer international shipping to New Zealand, Singapore and select Southeast Asian regions. The delivery timeline ranges from 7 to 15 working days after dispatch, depending on local customs clearance efficiency. All international customers are responsible for paying any applicable import duties, taxes and customs clearance fees charged by your local government, these fees are not included in the product price or shipping fee paid on www.titustekforms.com. We highly recommend customers check their local import policy before placing an order to avoid unexpected extra costs.

3. Shipping Fees and Order Modification Rules

All transparent shipping fees are displayed in real time at the checkout page before you complete payment, calculated based on your delivery address, total weight of the items in your cart and selected shipping method:

  • We do not charge any hidden handling or packaging fees. All orders are packed with shockproof protective materials to make sure your high quality measuring spoon and other kitchen gadgets arrive in perfect condition.
  • If you need to modify your delivery address or update recipient information after placing the order, you can contact our team at babreeze@titustekforms.com or call us at +(61) 411 552 206 before the order is dispatched. We can adjust your delivery details for free. Once the order has been handed over to the courier, we cannot guarantee that address modification can be completed, which may lead to extra re-direction fees charged by the courier, to be borne by you.
  • Customers who enter an incorrect delivery address during checkout and cause the parcel to be returned to our warehouse will be responsible for paying the re-shipping fee if they request a second delivery.

4. Delivery Issues and Support

We work with trusted, fully insured courier partners to make sure your orders arrive safely, and we offer full support for unexpected delivery issues:

  • If your tracking status shows the parcel has been delivered, but you have not received your order, please contact us within 7 days of the marked delivery date. We will work with the courier to launch an investigation, and either arrange a free re-dispatch of your order or process a full refund for you if the parcel is confirmed lost.
  • If your parcel arrives with obvious outer packaging damage that leads to the inside items broken or defective, please take photos of the damaged packaging and products immediately, and send the evidence to our customer support team within 48 hours of receiving the parcel. We will arrange a free replacement for you as soon as possible.
  • We do not take responsibility for delivery delays caused by extreme weather, courier operational issues, local customs clearance holds or force majeure events outside our reasonable control. But our customer service team will keep you updated with the latest progress of your order at all times.

If you have any questions about our shipping arrangements, feel free to reach out to us anytime via our contact channels, our team will reply to your inquiry within 2 working days.